Overview

This is an exciting opportunity for an experienced Retail professional to join our growing organisation. You will assist the Store Manager/Deputy Manager and contribute to ensuring outstanding store operational and commercial standards within agreed budgets. To assist in maximizing and driving store sales, performance and profitability through supporting with the development, management and direction of the store team, ultimately delivering SuperGroup’s key business objectives.

Key Responsibilities

• To assist the Store Manager/Deputy Manager in the delivery of the retail strategic plan which delivers SuperGroup business objectives.
• To contribute and ensure delivery of Company standards, strategies and initiatives to achieve sustainable growth.
• To attain store sales targets by maximising profits, minimising costs and assistant in the management of workforce budgets.
• To deliver excellent customer service standards by example ensuring highly visible and effective customer service management at all times to drive continuous improvement.
• To assist the Store Manager/Deputy Manager in selecting, training, developing, reviewing, managing, coaching and supporting for all members of the store team to ensure high performance/productivity at all times.
• To ensure store compliance with Company policy and procedures, taking a consistent approach with all team members guaranteeing operational efficiency at all times.
• To ensure important management information is communicated out to all relevant team members.
• To ensure Brand Image is driven and showcased by optimising product visual merchandising and service levels in line with company guidelines.
• To work in conjunction with the Store/Deputy Manager to minimise loss by ensuring all loss prevention procedures are followed and any incidents are reported and investigated.
• To provide a safe working environment for staff and customers to ensure their wellbeing and to report any Health & Safety concerns to the Store Manager/Deputy Manager.
• To manage stockroom processing and ensure replenishment procedures are in place so recalls and transfers are actioned efficiently to maintain effective stock control at all times.
• To walk the shop floor regularly, talking with customer and team members in order to identify / resolve urgent issues. To communicate appropriate information with the Store Manager/ Deputy Manager and relevant departments.
• To maintain awareness of market trends in the retail industry and to work alongside the Store / Deputy Manager in monitoring activity of local competitors.

What we’re looking for

• Substantial experience working at Assistant Store Manager or Supervisor level within the fashion retail industry
• Experience of leading, managing and training teams effectively
• Proven sales figures and KPI achievements
• Experience of dealing and resolving employment relations issues
• Experience of visual merchandising
• Experience of stock management
• Experience of working with Microsoft Office applications
• Preferably qualified in Retail Management

Package

• Competitive basic salary
• Pension contributions
• Life assurance
• 50% staff discount
• Uniform allowance